Return Abuse Trends - 2025

Download the infographic highlighting key 2025 return-abuse trends from Pinch AI’s retail data, showing the widening gap between fraud and loyalty in e-commerce returns.

Learn more

Video

May 14, 2025

Inside Return Abuse: How Shoppers are Gaming the System

Return abuse is costing retailers billions—yet most shoppers have no idea it’s happening. In this video, we dive into the growing crisis of return fraud and abuse, breaking down just how massive the problem really is, and the various methods bad actors use to exploit return policies.

Case Study

October 29, 2025

How a Leading Fashion Retailer Used Pinch AI to Reduce Return Fraud and Increase Profitability

A top fashion retailer slashed return fraud by 50% and saved $230K+ annually using Pinch AI’s fraud detection and automation. By optimizing return workflows, reducing coupon abuse, and enhancing VIP customer experiences, the retailer improved efficiency and boosted customer retention by 20%.

Brief

March 18, 2025

Guide: Understanding E-commerce Return Abuse

This comprehensive guide provides an in-depth look at the various types of return abuse in e-commerce, their impact on businesses, and effective strategies for prevention. Learn how to identify and address fraudulent return activities to protect your bottom line and maintain customer satisfaction.