Rethink Returns, Drive Growth
Turn costly returns into customer wins. Offer standout experiences and exclusive benefits to convert trusted buyers into repeat customers. Use adaptive policies to deter abuse, making each sale profitable.
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Abuse has become a silent but rapidly growing threat to retail profitability. More than a $100B is lost to return abuse alone every year. Processing a return can cost companies ~60% of the item's original price, putting pressure on margins. Our AI-powered platform helps retailers boost loyalty and protect margins while eliminating abusers, resellers, and fraudsters.
Increase Sales
Reward trusted customers,
drive top-line growth
Identify True Customer Value
Focusing solely on top-line revenue hides the impact of returns, abuse, and operational costs. Uncover accurate customer value.
Boost Loyalty, Drive Repeat Purchases
Differentiate with customized returns: instant refunds, exchange perks, and extended windows. Ditch one-size-fits-all returns.
Invest in True Buyers, Maximize Impact
Optimize marketing spend by targeting trusted customers. Offer exclusive benefits: free shipping, targeted deals and more while limiting promo abuse.
Protect Brand & Margins
Mitigate fraud and abuse,
make every sale profitable
Measure how abusive returns affect your business
Abusive returns erode margins. Establish abuse baselines, the true cost of returns, abuse hotspots, seasonal trends, and more. Quantifying this impact is crucial for preserving bottom-line performance.
Protect margins without losing loyal customers
Introduce targeted friction for prolific wardrobers, resellers, and serial returners. Hold refunds until inspections are complete, force in-store returns, and charge return fees.
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Cut down on shrink from abusive returns
Detect and preemptively deny returns from serial abusers sending in empty boxes, counterfeit items, FTID scammers, botters, and other repeat abusers.
Preserve brand reputation by deterring abusive resellers
Separate bots from organic traffic. Detect and proactively cancel orders placed by abusive resellers prior to fulfillment. Build experiences that keep trusted consumers coming back to you.
Optimize Operations
Streamline operations, drive efficiency across your organization
Empower support teams with Customer 360
Equip teams with all resources to efficiently manage false claims and refund processes.
Delight customers with adaptive experiences
Create a positive, memorable interaction with a customer, and boost customer NPS scores.
Reduce labor costs and restocking time
Optimize warehouse inspections by prioritizing returns based on abuse propensity.
Only 30% of returns ever get resold at full price
Unsold returns strain finances and operations, putting pressure on organizations to manage inventory more effectively.
10B pounds of returned items sent to landfill every year
Excessive e-commerce returns strain resources, increase carbon emissions, and waste materials.Addressing abusive return practices through policies and education fosters sustainability.
There Where You Operate
Available on leading e-commerce platforms or integrate with our APIs
Integrates with Any Stack
Built to enhance your existing workflows
Return Management Systems
Provides better visibility by adding a 360-degree customer view, sophisticated machine learning, device fingerprinting, and enabling adaptive enforcement workflows.
Warehouse Management Systems
Integrated with 50+ WMS providers. Analyzes disposition and return conditions. Models that retrain with every new disposition label made available by the warehouse.
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Shipping Carriers
Integrated with all all major shipping carriers. Helps enrich our machine learning models with shipment information collected during forward and reverse logistics.
Customer experiences and success stories.
Security and privacy are central to our foundation
We prioritize security and privacy to ensure the protection of your data and your customers’ privacy.
